Article 1: Introductory provisions

Seller: operator of the online store (e-shop) www.nosha.sk:
noša sro
Vajnorská 1348/6
831 04 Bratislava
Company ID: 51059215
Tax ID: 2120587018
VAT ID: we are not VAT payers.
Buyer (customer): a natural or legal person who enters into a business relationship with the seller by placing an order through the seller’s e-commerce. By submitting an order, the buyer confirms that he agrees to the General Terms and Conditions, which will apply to all relationships between the seller and the buyer when ordering goods and any complaints about the goods.

Article 2: Price and discounts of goods

All prices listed for goods are final. The price of the goods will be added to the price of the shipping according to the selected delivery method.
The Seller reserves the right to change the price in justified cases, however, the Seller is obliged to notify the Buyer of this price change and at the same time as fulfilling the order at the new price, the Buyer must express acceptance of this price. Otherwise, the Buyer has the right to withdraw from the order without any cancellation fee.

Article 3: Ordering goods

The order is created based on the confirmation of the goods placed in the cart in the e-shop. To correctly process the order, it is necessary to fill in the required information and choose the shipping and payment options. By sending the order, the Buyer agrees to the General Terms and Conditions and the Complaints Procedure, as well as the price of the ordered goods. The order becomes binding upon delivery to the Seller. After creating an order in the e-shop, the buyer will automatically receive an e-mail confirming receipt of the order by the e-shop. The seller reserves the right to cancel the buyer’s order if the funds for the order are not credited to the seller’s bank account within 10 business days (applies to payment by bank transfer in advance).

Article 4: Payment terms

You can pay for goods in the e-shop in the following ways:

  1. Fondy | The FONDY payment gateway represents a simple and secure way of paying online. The Fondy payment gateway is supervised by the National Bank / FCA UK authorization number, no. 900705 /. After selecting a payment option, you will be redirected to the bank’s website. When paying by card, you must enter your payment card details. Your payment will be credited within a few minutes. In this way, you pay by credit card via the Internet or by fast online bank transfer. This payment method is not subject to a fee.
  2. Payment by bank transfer in advance to the account: 2947046369 / 1100 (Tatra banka, as),
    IBAN: SK37 1100 0000 0029 4704 6369, BIC: TATRSKBX;
  3. Paypal

Article 5: Delivery conditions

The goods are delivered in the following ways:

  1. via Slovak Post in the form of a registered letter or parcel (within Slovak republic)
  2. by DPD courier
  3. by personal collection at the location selected by the customer in the system when ordering (in Slovakia)

The amount of postage depends on the place of delivery of the goods. The postage rate list and the choice of postal/courier service provider can always be found with the selected goods.
If you are interested in sending goods to a country that is not on the offer, please contact us by e-mail at info@nosha.sk or by phone at +421 905 525 902.
Orders will be processed as soon as possible, usually within 1-3 business days from the date of payment (the full amount for the goods, including shipping) to the seller’s account, but no later than 14 business days. The buyer will be informed by e-mail about the dispatch of the order within 24 hours of sending.
The delivery time of the goods is extended by another 1 to 3 business days, which are required for the delivery of the goods by Slovak Post. If the goods or the notification of storage at the post office are not delivered to you within 7 days after sending our email about the shipment, please contact your delivery post office as well as us at info@nosha.sk.
The seller sends the goods well packaged and secured. The buyer is obliged to check the shipment upon receipt, if possible, to verify the completeness and integrity of the shipment. Do not accept visibly damaged goods (damaged package packaging, etc.)! Report any discrepancies or errors immediately. Later complaints about the damage to the shipment or the quantity of goods will not be accepted by the seller.
The seller reserves the right to extend the delivery time in the event of unforeseen circumstances. The buyer will be informed of the extension of the delivery time without delay.

Article 6: Transfer of ownership

Ownership is transferred from the seller to the buyer only upon payment of the full purchase price.
Warranty period All goods sold are provided with a statutory warranty period of 24 months, which begins on the day the buyer takes over the goods. Each order is accompanied by a tax document (invoice), which also serves as a warranty certificate. In the event of a missing tax document, please inform us as soon as possible by e-mail at faktury@nosha.sk or by phone at +421 905 525 902.
The online store www.nosha.sk guarantees the buyer for: compliance with the price that was valid at the time the order was sent by the buyer; delivery of goods so that they are not damaged; delivery of goods in the quantity and assortment specified in the order. The online store www.nosha.sk is not responsible for:

  1. delayed delivery of goods due to the delivery person (post office);
  2. delayed delivery of goods due to an incorrectly provided recipient address;
  3. damage caused by the delivery person (post office).

Article 7: Order cancellation

The buyer has the right to cancel an order free of charge that has not yet been processed and shipped by the seller. In such a case, please contact us as soon as possible at info@nosha.sk and provide the order number. If the shipment has already been paid for, we reserve the right to refund the money to the buyer’s account within 10 business days.
Cancellation of an order that has already been dispatched is only possible for a fee equal to the shipping costs. In the event of cancellation of an order that has already been dispatched by the buyer, the seller reserves the right to offset the fee equal to the shipping costs against the paid purchase price and to subsequently send the excess amount to the buyer’s account. The purchase price, reduced by shipping costs, will be refunded to the buyer’s account only after the cancelled goods have been delivered to the seller’s address. Do not send cancelled goods on delivery, such goods will not be accepted.
The Seller reserves the right to cancel the Buyer’s order for goods if it is unable to deliver them due to their being sold out. The Buyer will be informed of the cancellation of the order immediately by phone or e-mail. In the event of payment of the purchase price or part thereof, the funds will be returned to the Buyer within 10 days to the account from which the goods were paid, unless otherwise agreed.

Article 8: The consumer’s right to return goods without giving a reason

The consumer has the right, pursuant to Act No. 102/2014 Coll. on consumer protection in door-to-door and mail-order sales, pursuant to Section 7, to return the goods to the seller within 14 working days from the date of receipt of the goods.
The buyer is obliged, if he wants to exercise this right, to contact the seller by e-mail at info@nosha.sk. At the same time, it is necessary to return the goods in undamaged condition, without any signs of use or wear, in the original packaging together with all the documentation that was delivered to him with the goods, by sending it within the specified period (the date of dispatch is decisive) to the seller’s/warehouse address:
Mgr. art. Julián Tupta | noša sro
Pod vinicami 3
040 01 Košice – Vyšné Opátske.
It is also necessary to fill in, print and attach to the goods the
[Formulár na odstúpenie od zmluvy],
which is available at the above link or you can download the form in pdf format. We recommend that you send the goods as a registered letter or parcel. Do not send the goods on delivery, such goods will not be accepted.
After receiving and checking the goods together with all documentation (according to the above conditions for returning goods) and after recognizing the right, we will return the funds to the buyer by transfer to their account, no later than 20 working days.

Article 9: Complaints about goods

It is only possible to complain about goods that were purchased from the seller via the website www.nosha.sk or direct sales, and which are the property of the buyer. The buyer is obliged to file a complaint with the seller immediately after discovering a defect in the goods, by informing them by e-mail info@nosha.sk or directly by filling out the complaint form at this address. Otherwise, the buyer loses the right to free removal of the defect in the goods. Claims for defects in goods expire:

  1. if these were caused by mechanical damage to the product by the buyer;
  2. if these were caused by improper handling of the product in a manner other than that specified in the instructions for use,
  3. failure to report obvious defects upon receipt of the goods;
  4. if these were caused by the use of the goods in conditions that do not correspond to the natural environment of the goods in terms of humidity, chemical and mechanical influences;
  5. if these were caused by neglect of care and maintenance of the goods;
  6. if these were caused by using the goods in a manner contrary to their purpose, general principles or other violation of the warranty conditions.

The warranty does not apply to normal wear and tear of the goods (or parts thereof) caused by use and washing of the goods, which naturally changes the appearance of the product.
The buyer is obliged to send the claimed goods together with proof of payment for the goods and a brief statement of the reason for the claim to the seller’s address (warehouse / workshop / official address), which we will specify after assessing the defect and specifying the next steps. Sells
Do not send the claimed goods on delivery, such goods will not be accepted.
The seller is obliged to inform the buyer about the legitimacy of the complaint and the progress of its settlement within 7 working days from the receipt of the complaint (the day of receipt of the claimed goods). In the case of a legitimate complaint, the seller undertakes to settle the complaint within 30 days from its receipt. The claimed goods will be repaired for the buyer, exchanged for the same goods, or for another one of the buyer’s choice up to the value of the claimed goods, or the customer will be refunded the money to his account, including shipping fees. In the event that the customer’s school bag is repaired, the customer can take advantage of the offer of a replacement bag for the time until the repair is completed.

Article 10: Rights and obligations of the contracting parties

The seller and the buyer are considered to be the contracting parties. The buyer is obliged to:

  1. to receive the ordered goods;
  2. to pay the agreed price for the goods to the seller
  3. check the integrity of the packaging or the goods themselves when receiving them.

The seller is obliged to:

  1. deliver the goods to the buyer in the required quality, quantity and at the agreed price;
  2. together with the goods or additionally send the buyer all documents related to the goods, such as the invoice for the goods, instructions for use.

Article 11: Protection of personal data

The Buyer declares that he provides his personal data voluntarily for the correct fulfillment of the order. The Operator declares that he will not provide the Buyer’s personal data to a third party, except for the transport company for the delivery of goods or services, and also except for cases arising from these general terms and conditions. The operator declares that it processes the provided personal data exclusively in accordance with Act 122/2013 Coll. on the Protection of Personal Data, as amended. The buyer has the right to request the seller to delete his personal data from the database at any time, free of charge, by email to info@nosha.sk.

Article 12: Other important information

The seller is not a VAT payer. The goods are sold based on the sample (photo) provided on the seller’s online store page. The photos (images) associated with individual goods are illustrative. Differences between the photos and the delivered goods are not grounds for the buyer to withdraw from the contract, as long as the seller delivers the ordered goods to the buyer. By placing an order on the e-commerce website, the buyer agrees to assume all responsibility for all products purchased by him, not to use or offer them for purposes other than those for which they are intended, and to comply with all applicable laws. By placing an order, the buyer confirms that he agrees to these general terms and conditions and will comply with them. Registration is not a requirement for purchase.

Article 13: Final provisions

The Seller and the Buyer undertake to maintain confidentiality regarding information and data obtained during the implementation of this contractual relationship, for at least 12 months after the termination of the contractual relationship. The Seller reserves the right to amend and supplement these General Terms and Conditions without prior notice to the Buyer. In the event of a change to the General Terms and Conditions, the entire purchase process is governed by the General Terms and Conditions that were valid at the time the Buyer sent the order. These General Terms and Conditions come into force and effect on August 24, 2017.