Article 1: Introductory provisions

Seller:  operator of an internet shop (e-shop ) www.nosha.sk:

noša s. r. o.
Vajnorská 1348/6
831 04 Bratislava
ID No.: 51059215
VAT No.: 2120587018
VAT No.: we are not VAT payers.

Buyer (customer): a natural or legal person who enters into a business relationship with the Seller by placing an order through the Seller’s e-commerce. By placing an order, the Buyer confirms that he agrees to the General Terms and Conditions and these will apply to all relations between the Seller and the Buyer when ordering goods and any claims for goods.

Article 2: Price and discounts of goods

All prices quoted for goods are final. To the price of the goods will be added the price of shipping according to the chosen method of delivery.

The Seller reserves the right to change the price in justified cases, however, the Seller is obliged to notify the Buyer of the price change and the Buyer must accept the new price at the same time as the order is fulfilled at the new price. Otherwise, the Buyer has the right to cancel the order without any cancellation fee.

Article 3: Ordering goods

The order is created on the basis of the confirmation of the goods placed in the basket in the e-shop. For the correct processing of the order, it is necessary to fill in the required data and choose the shipping and payment options.

By sending the order, the buyer agrees to the wording of the General Terms and Conditions and the Complaints Procedure, as well as to the price of the ordered goods. The order becomes binding upon delivery to the Seller.

After creating an order in the e-shop, an e-mail is automatically generated to the buyer confirming that the order has been accepted by the e-shop.

The Seller reserves the right to cancel the Buyer’s order if the funds for the order are not credited to the Seller’s bank account within 10 working days (applies to payment by bank transfer in advance).

Article 4: Payment terms

You can pay for goods in the e-shop in the following ways:

  1. Stripe | Online external payment gateway that supports Apple Pay, Google Pay
  2. Payment by bank transfer in advance to the account: 2947046369 / 1100 (Tatra banka, a.s.),
    IBAN: SK37 1100 0000 0029 4704 6369, BIC: TATRSKBX;
  3. Paypal

Payment via Stripe payment gateway

The buyer can pay for the order online via Stripe payment gateway. The payment takes place directly in the Stripe system, while the payment data is processed by the external payment service provider Stripe in accordance with its general terms and conditions and privacy policy.

A credit card order is considered successful when the buyer’s account is successfully authorized and the transaction is confirmed.
Depending on the setting, the buyer can use a credit card, Apple Pay or Google Pay.

In the event that payment is not successful, the order shall not be deemed to have been paid for and the Seller shall not be obliged to dispatch the goods.

Article 5: Delivery conditions

The goods are delivered in the following ways:

  1. via Mail order / Packet
  2. Slovak Post in the form of a registered letter or parcel
  3. by DPD courier
  4. personal collection at the place chosen by the customer in the system when ordering / if it is in the offer

The amount of postage is based on the place of delivery. Please refer to the postage rates and the choice of postal/courier service provider for the selected goods.
If you are interested in sending the goods to a country that is not included in the offer, please contact us by e-mail at info@nosha.sk or by phone at 0905 525 902.

Orders will be processed in the shortest possible time and usually within 1-3 working days after the payment (the full amount for the goods, including postage) is credited to the seller’s account, but within a maximum of 14 working days. The buyer is informed about the dispatch of the order by e-mail within 24 hours of dispatch.

The delivery time is extended by an additional 1 to 3 working days for delivery of the goods by Slovak Post. If you do not receive the goods or a deposit notification at the post office even within 7 days after our dispatch email, please contact your delivery post office as well as us at info@nosha.sk.

The seller sends the goods well packed and secured. The Buyer is obliged to inspect the consignment after receipt, if it is possible to verify the completeness and integrity of the consignment. Do not accept visibly damaged goods (damaged package wrapping, etc.)! Claim any discrepancies or defects immediately. Later claims for damage or quantity of goods will not be accepted by the seller.

The Seller reserves the right to extend the delivery time in case of unforeseen circumstances. The Buyer will be informed of the extension of the delivery time without delay.

Article 6: Transfer of ownership

The ownership right passes from the seller to the buyer only upon payment of the full purchase price.

Warranty period

All goods sold are covered by a statutory warranty period of 24 months, which begins on the date of receipt of the goods by the buyer.

Each order is accompanied by a tax document (invoice), which also serves as a warranty card. In the event of a missing tax document, please inform us as soon as possible by e-mail at faktury@nosha.sk or by phone 0905 525 902.

The online store www.nosha.sk guarantees the buyer for:

compliance with the price that was valid at the time of sending the order by the buyer;

delivery of the goods in such a way that they are not damaged;

delivery of the goods in the quantity and assortment specified in the order.

The online shop www.nosha.sk is not responsible for:

  1. delayed delivery of goods due to the delivery person (post office);
  2. delayed delivery of goods due to an incorrectly provided recipient address;
  3. damage caused by the delivery person (post office).

Article 7: Order cancellation

The Buyer has the right to cancel an order that has not yet been processed and shipped by the Seller free of charge. In this case, please contact us as soon as possible at info@nosha.sk and quote the order number. If the shipment has already been paid for, we reserve the right to refund the money within 10 working days to the buyer’s account.

Cancellation of an already shipped order is only possible for a fee equal to the shipping costs. In the event of cancellation of an already shipped order by the Buyer, the Seller reserves the right to offset the charge in the amount of the shipping costs against the purchase price paid and only subsequently send the excess amount to the Buyer’s account. The purchase price reduced by the transport costs will be refunded to the Buyer’s account only after the delivery of the cancelled goods to the Seller’s address. Please do not send the cancelled goods on delivery, such goods will not be accepted.

The Seller reserves the right to cancel the Buyer’s order for goods if it is unable to deliver them due to their out-of-stock condition. The Buyer will be informed of the cancellation of the order immediately by telephone or e-mail. In the event of payment of the purchase price or part thereof, the funds will be returned to the Buyer within 10 days to the account from which the goods were paid for, unless otherwise agreed.

Article 8: The consumer’s right to return goods without giving a reason

The consumer has the right to return the goods to the seller within 14 working days from the date of receipt of the goods on the basis of Act No. 102/2014 Coll. on consumer protection in door-to-door and mail-order sales pursuant to § 7.

If the Buyer wishes to exercise this right, the Buyer must contact the Seller by e-mail at info@nosha.sk. At the same time, the goods must be returned in undamaged condition, without any signs of use or wear, in the original packaging, together with all documentation that was delivered with the goods, by sending them within the specified period (the date of dispatch is decisive) to the Seller’s address/warehouse:

Mgr. art. Julián Tupta | noša s. r. o.
Pod vinicami 3
040 01 Košice – Vyšné Opátske.

It is also necessary to fill in, print and attach to the goods the [Withdrawal Form], which can be accessed at the link above or you can download the form in pdf format. We recommend that you send the goods as a registered letter or parcel. Please do not send the goods COD, such goods will not be accepted.

Upon receipt and inspection of the goods together with all documentation (according to the above conditions for return of goods) and after acknowledgement of the right, we will return the funds to the buyer by transfer to his account, no later than within 20 working days.

From 19.06.2026 at the latest, the consumer may also exercise the right of withdrawal online by completing and submitting the form available on the Seller’s online shop. The form is available in two ways: by pressing the words “withdraw from the contract here” located in the terms and conditions or by clicking on the “Withdrawal from the contract” link in the footer of the website. If the consumer uses either of these options, the trader shall promptly provide the consumer with an acknowledgement of receipt of the withdrawal, including its content, date and time of sending, in a durable medium by e-mail.

Withdraw from the contract here

 

Article 9: Complaints about goods

Only goods that have been purchased from the Seller via www.nosha.sk or direct sales and that are the property of the Buyer may be claimed.

The Buyer is obliged to file a claim with the Seller immediately after discovering a defect in the goods, by informing info@nosha.sk or by directly writing a claim form at this address. Otherwise, the Buyer’s right to have the defective goods removed free of charge shall be forfeited.

Claims for defects in the goods shall be extinguished:

  1. if these were caused by mechanical damage to the product by the buyer;
  2. if these were caused by improper handling of the product in a manner other than that specified in the instructions for use,
  3. failure to report obvious defects upon receipt of the goods;
  4. if these were caused by the use of the goods in conditions that do not correspond to the natural environment of the goods in terms of humidity, chemical and mechanical influences;
  5. if these were caused by neglect of care and maintenance of the goods;
  6. if these were caused by using the goods in a manner contrary to their purpose, general principles or other violation of the warranty conditions.

The warranty does not cover normal wear and tear of the goods (or parts thereof) caused by use and washing of the goods, which naturally changes the appearance of the product.

The buyer is obliged to send the claimed goods together with the proof of payment and a brief indication of the reason for the claim to the seller’s address (warehouse / workshop / official address), which we will specify after assessing the defect and specifying the further procedure. Sold by

Please do not send the claimed goods COD, such goods will not be accepted.

The Seller is obliged to inform the Buyer about the legitimacy of the complaint and the procedure for its settlement within 7 working days from the receipt of the complaint (the day of receipt of the claimed goods). In the case of a legitimate complaint, the Seller undertakes to process the complaint within 30 days of its receipt. The claimed goods will be repaired, exchanged for the same goods, or for other goods of the Buyer’s choice up to the value of the claimed goods, or the Buyer will be refunded the funds on his account, including the shipping charges. In the event that the customer’s school stretcher is being repaired, the customer may take advantage of the offer of a replacement school stretcher for the time while the repair is being processed.

Article 10: Rights and obligations of the contracting parties

The Seller and the Buyer shall be deemed to be the parties to the Contract.

The buyer is obliged to:

  1. to receive the ordered goods;
  2. to pay the agreed price for the goods to the seller
  3. check the integrity of the packaging or the goods themselves when receiving them.

The Seller is obliged to:

  1. deliver the goods to the buyer in the required quality, quantity and at the agreed price;
  2. together with the goods or additionally send the buyer all documents related to the goods, such as the invoice for the goods, instructions for use.

Article 11: Protection of personal data

The buyer declares that he provides his personal data voluntarily for the correct execution of the order. The Operator declares that he will not provide the Buyer’s personal data to a third party, except for the transport company for the delivery of goods or services, and also except for cases arising from these general terms and conditions.

The operator declares that it processes the provided personal data exclusively in accordance with Act 122/2013 Coll. on the Protection of Personal Data, as amended.

The Buyer has the right to ask the Seller to delete his personal data from the database at any time, free of charge, by email to info@nosha.sk.

Article 12: Other important information

The seller is not subject to VAT.

The goods are sold on the basis of the model (photo) provided on the Seller’s online store. The photos (images) associated with individual goods are illustrative. Differences between the photos and the delivered goods are not grounds for the buyer to withdraw from the contract, as long as the seller delivers the ordered goods to the buyer.

By placing an order on the e-commerce website, the buyer agrees to assume all responsibility for all products purchased by him, not to use or offer them for purposes other than those for which they are intended, and to comply with all applicable laws.

By placing an order, the buyer confirms that he agrees to these general terms and conditions and will comply with them.

Registration is not a condition of purchase.

Article 13: Final provisions

The Seller and the Buyer undertake to maintain confidentiality of information and data obtained in the performance of this contractual relationship for a period of at least 12 months after the end of the contractual relationship.

The Seller reserves the right to amend and supplement these General Terms and Conditions without prior notice to the Buyer. In the event of a change to the General Terms and Conditions, the entire purchase process is governed by the General Terms and Conditions that were valid at the time the Buyer sent the order.

These General Terms and Conditions come into force and effect on August 24, 2017.